Returns & refunds.

Unopened products can be returned within 30 days of delivery. Email info@lachelbeaute.com with your order number and we’ll send return instructions. Your refund goes back to your original payment method once the return arrives.

Because our products are handmade, plant-based cosmetics, opened or used items can’t be returned, except where the law requires it (see Your local rights).

Damaged, wrong or missing items

If anything arrives damaged, defective or incorrect, email info@lachelbeaute.com with your order number and a photo within 7 days of delivery. We’ll send a replacement at no cost. If your tracking shows no movement for 10 business days after shipping, contact us and we’ll help locate it or arrange a replacement.

Shipping delays

We make every plant-based formula in small batches and ship within 5–7 business days. If we can’t ship your order in that time, we’ll email you with a new date and the option to cancel for a full refund.

Cancellations

We begin making your order right away. You can cancel within 12 hours of purchasing by emailing info@lachelbeaute.com. After that, we can’t cancel orders that are already in production. Approved cancellations are refunded within 7 business days.

International orders

We ship globally to selected international regions (including Canada, the UK, Europe (including Portugal), South America (including Brazil), the Caribbean, the UAE, and parts of Africa). Duties and taxes are included at checkout — nothing to pay on delivery. Choose Standard or Express; there's no order minimum for international orders. Arrives right, or we replace it. Please double-check your address at checkout; we can’t replace orders sent to an incorrect address or refused at delivery.

Your local rights

Nothing in this policy limits any rights you have under the consumer laws where you live. For example, customers in the European Union and United Kingdom may cancel within 14 days of delivery for products that are still sealed and unopened, with return shipping at their cost.

Questions?

Email info@lachelbeaute.com and our family will help.

House of La’Chel, operated by The LB Collection Inc., may update this policy at any time; changes will be posted on this page.