Question 1

How long until I see growth?

Accepted Answer

One to four weeks with consistent use. Results vary by person, routine, and how gently the hair is handled.

Question 2

Help me survive wash day.

Accepted Answer

Work in sections — four is plenty. Detangle with slip and patience before water, rinse in warm water, then seal while the hair is still damp. Short, consistent sessions beat one long fight. Read our guide: /guides/detangling-a-toddler

Question 3

What's happening with my baby's hair?

Accepted Answer

Baby hair often changes texture more than once in the first two years. Keep the routine short and light, focus on moisture, and let their curls settle in their own time. Read our guide: /guides/newborn-scalp-care

Question 4

My newborn's scalp is flaky.

Accepted Answer

Those soft, yellowish flakes are extremely common and usually painless. The approach is softening and lifting at wash time — never scraping — and letting it ease over weeks, not days. Read our guide: /guides/cradle-cap

Question 5

My hair changed after baby.

Accepted Answer

Shedding, new density, a different curl pattern — a lot of mothers notice their hair behaving like someone else's for a while. Gentle handling and a steady routine are the kindest response. Read our guide: /guides/postpartum-shedding

Question 6

How do I build my routine?

Accepted Answer

Three steps is enough: cleanse, nourish, protect. Pick a day, keep it the same day, and let repetition do the work. Every season has its routine written out on our Season Rituals page (/ritual).

Question 7

Teach me about ingredients.

Accepted Answer

We work with cold-pressed plant oils and butters. Our Ingredients page (/ingredients) shows what each one does and where it shows up in the line.

Question 8

How long does one bottle last?

Accepted Answer

With daily use on baby, a 4oz bottle typically lasts 6–8 weeks. For mom's full-length scalp routine, expect 4–6 weeks.

Question 9

What ingredients do you avoid?

Accepted Answer

We never use sulfates, parabens, mineral oil, petroleum, silicones, synthetic fragrance, or anything tested on animals. Every formula is 100% vegan, and our oils are cold-pressed.

Question 10

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Creating an account lets you track orders, save shipping addresses, and access order history in one place.

Question 11

Can I change or cancel my order after placing it?

Accepted Answer

We begin making your order right away. You can cancel within 12 hours of purchasing by emailing info@lachelbeaute.com. After that, orders already in production can't be canceled. Approved cancellations are refunded within 7 business days.

Question 12

Why was my order canceled?

Accepted Answer

Orders may be canceled due to billing/address verification issues, suspected fraud, or out-of-stock items. We'll always email you the reason and refund any charges within 5–7 business days.

Question 13

How do I track my order?

Accepted Answer

You'll get an order confirmation email right after checkout, then a shipping email with your tracking number when it ships. Anytime, enter your order number and checkout email at shop.lachelbeaute.com/track to see live courier status. Allow up to 48 hours after shipping for the first scan.

Question 14

How much does shipping cost?

Accepted Answer

Standard U.S. shipping is free on orders of $75 or more. Orders under $75 have a flat $6.95 ground-shipping fee. International orders ship duties-paid (DDP). Full details are on our Shipping page.

Question 15

How long will my order take to arrive?

Accepted Answer

Processing time is 5–7 business days before your order ships. Standard shipping is then 4–8 business days in transit after your order ships. Any additional delivery options available for your address are shown at checkout.

Question 16

Do you ship internationally?

Accepted Answer

We ship globally to selected international regions (including Canada, the UK, Europe (including Portugal), South America (including Brazil), the Caribbean, the UAE, and parts of Africa). For all international orders outside the U.S., full import customs duties and taxes are calculated and paid completely upfront at checkout (DDP), ensuring zero surprise fees or hidden collection costs upon delivery.

Question 17

Do you ship to APO/FPO or P.O. Boxes?

Accepted Answer

Yes. P.O. Boxes and APO/FPO/DPO military addresses ship via USPS. Military deliveries can take up to 21 business days due to handling.

Question 18

My tracking hasn't updated — what should I do?

Accepted Answer

Allow up to 48 hours after shipment for carrier scans. If it still hasn't moved after that, email info@lachelbeaute.com with your order number and we'll investigate within 24–48 hours.

Question 19

What is your return policy?

Accepted Answer

Unopened products can be returned within 30 days of delivery. Opened items can't be returned because they're handmade cosmetics. If anything arrives damaged, wrong or missing, email info@lachelbeaute.com within 7 days and we'll replace it free.

Question 20

When will I receive my refund?

Accepted Answer

Approved cancellations are refunded within 7 business days.

Question 21

My package arrived damaged or with missing items.

Accepted Answer

Email info@lachelbeaute.com within 7 days of delivery with your order number and a photo (for damage). We'll replace it immediately at no cost.

Question 22

What if my package is marked delivered but I never received it?

Accepted Answer

Contact us within 7 days of the delivery scan. We'll work with the carrier on a trace.

Question 23

Who are LB products for?

Accepted Answer

Everyone. Our formulations are non-gender, non-race, and non-hair-type biased. They're designed for all hair textures — straight, wavy, curly, coily, locs — and for women, men, and children. Cold-pressed oils absorb at the cuticle regardless of curl pattern.

Question 24

Why is The Baby Oil gentle enough for babies?

Accepted Answer

Gentle from the very beginning. Our thoughtfully made, all-natural formula is crafted without harsh or unnecessary additives — no synthetic fragrance, no essential oils, no questionable preservatives — making it a simple choice for delicate baby skin and hair. For newborn use, we recommend waiting until the umbilical cord stump has naturally fallen off and the area has healed. As with any new topical product, patch test first and discontinue use if irritation occurs.

Question 25

Are your products vegan and cruelty-free?

Accepted Answer

Always. 100% vegan, 100% cruelty-free. Never tested on animals.

Question 26

How long until I see results?

Accepted Answer

Most people feel the difference in how their hair handles from the first wash — softer, more defined strands. Beyond that, hair responds on its own timeline: what you notice, and when, depends on your hair type, scalp, overall routine and how consistently you use it. Results vary from person to person.

Question 27

How should I store my products?

Accepted Answer

Store in a cool, dry place out of direct sunlight to preserve the integrity of cold-pressed oils. Most products have a 12-month shelf life once opened.

Question 28

Are products tested for allergens?

Accepted Answer

We disclose every ingredient on each product page. If you have a known allergy, review the full INCI list before purchasing. Patch-test 24 hours before full use if you have sensitive skin.

Question 29

How do I apply a discount code?

Accepted Answer

Enter your code at checkout in the 'Discount code' field, then click Apply. The discount will reflect in your order total before payment.

Question 30

Can I stack multiple promo codes?

Accepted Answer

Only one promo code may be used per order unless explicitly stated. Site-wide sales generally apply automatically and don't require a code.

Question 31

My code isn't working — why?

Accepted Answer

Check that the code hasn't expired, that your cart meets any minimum spend requirement, and that the items qualify (some sale items are excluded). If it still won't apply, email info@lachelbeaute.com.

Question 32

Do you offer gift cards?

Accepted Answer

Digital gift cards are coming soon — join our newsletter to be notified at launch.

Question 33

Can I apply a code after my order is placed?

Accepted Answer

Unfortunately, codes cannot be applied retroactively. Please apply your code at checkout before completing payment.

How can we help?

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