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Orders & shipping

When will my order ship?

Orders are prepared by hand. Processing time is 5–7 business days before your order ships; carrier transit time begins after shipment.

How much is shipping?

Free U.S. shipping at $75 · $6.95 ground below $75. International orders ship duties-paid, with live rates shown at checkout.

Can I cancel my order?

You can cancel within 12 hours of purchasing by emailing info@lachelbeaute.com. Approved cancellations are refunded within 7 business days.

My tracking hasn't moved.

If tracking shows no movement for 10 business days, email info@lachelbeaute.com and we'll help locate or replace it.

Arrives right, or we make it right.

Can I return a product?

Unopened products can be returned within 30 days of delivery. Opened items can’t be returned because they’re handmade cosmetics.

Something arrived damaged, wrong or missing.

Email info@lachelbeaute.com within 7 days with a photo and your order number, and we’ll replace it free.

What order do I use them in?

Not sure which set to start with?

Answer four quick questions in Find Your Ritual and see your set right away.

What is Chébé, and where does it go?

A traditional blend from Chad that coats and protects the lengths. Use it on lengths and ends, not the scalp. Why Chébé →

Baby Oil has no essential oils. For newborns, wait until the cord area has healed and ask your pediatrician before starting.
Chébé Butter contains vanilla essential oil. Use on lengths and ends, not the scalp.
Lavender Fenugreek Oil contains essential oils and is for adults only. If pregnant or nursing, check with your doctor first.
Patch test every new product, and stop if irritation occurs.